Shipping policy
Shipping Policy
Processing Time:
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All orders are processed within 2-5 business days (excluding weekends and holidays). Custom or made-to-order pieces may take 7-14 business days for production before shipping.
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Orders placed after 12 PM (local time) will begin processing the next business day.
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During high-demand periods or promotional events, processing times may be slightly extended.
Shipping Options & Delivery Time:
We offer the following shipping options:
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Standard Shipping: 5-10 business days
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Expedited Shipping: 2-5 business days
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Express Shipping: 1-2 business days
Shipping times vary based on the destination and shipping carrier. Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Rates:
Shipping rates are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on orders over $100.
International Shipping:
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We ship internationally to select countries.
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Delivery times vary based on the destination and customs processing.
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International customers are responsible for any customs duties, taxes, or import fees.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.
Lost, Stolen, or Damaged Packages:
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We are not responsible for lost or stolen packages. If your package is marked as delivered but not received, please check with your local courier service.
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If your package arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging for assistance.
Address Changes & Order Modifications:
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Orders cannot be modified or canceled once they have been shipped.
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If you need to change your shipping address, please contact us immediately. Address changes may not be possible after the order has been processed.
Delayed or Missing Shipments:
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If your package has not arrived within the estimated delivery window, please check the tracking information first.
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If your package is delayed beyond 7 days from the estimated delivery date, contact us for further assistance.